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NF Service certification for handling customer reviews

Net Reviews (avis-verifies.com) est spécialisé dans la récolte, la modération et la restitution d'avis marque déposés par les consommateurs pour les e-commerçants. Nos prestations de collecte d’avis marque en ligne de consommateurs sont certifiées par AFNOR Certification depuis le 28 Mars 2014. Pour conserver ce gage de qualité, nous nous engageons à respecter la norme NF Z74-501 et le référentiel de certification NF522.

Step 1: review gathering

  • Net Reviews positions itself as a third party and collects client brand reviews on behalf of its e-merchant customers.
  • All consumers – without any selection – will be requested to file a brand review.
  • The brand reviews will be collected from authenticated Internet users with a proof of purchase experience.

Step 2: moderation

  • Illicit or inappropriate content that may be deleted is judged according to criteria imposed by AFNOR certification.
  • The consumer is informed if their brand review is rejected.
  • The online retailer cannot modify or delete comments.
  • The moderation provides the opportunity for e-merchants to respond and deal with a problem with their client before publication of the brand review.

Step 3: review publication

  • All the brand reviews, both positive and negative, will be published.
  • Brand reviews are shown by default from newest to oldest.
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Information

The NF Service quality mark "avis en ligne" (online reviews) is awarded by AFNOR Certification, an independent certification body, following a complete examination of the services offered by our organisation.

You can write to AFNOR Certification at the following address:

11 Rue Francis de Pressensé
93571 La Plaine Saint-Denis Cedex - France
En savoir plus sur www.marque-nf.com